Terms & Conditions

Click here to see Frequently Asked Questions

Shipping & Availability

Shipping costs are estimated. Some large and heavy items do not ship via FedEx. In these cases appropriate freight transportation will be arranged. When placing an order and the weight or size of a product, or the combination of all of the products you are purchasing is larger than a single package that can be shipped via FedEx, we will contact you to arrange for shipping that meets your needs. We will also contact you in the unlikely event that costs are higher than those stated during the ordering process to confirm your order. We apologize, but we do not process orders or deliver to PO Boxes or APO/FPO addresses. Additional shipping charges may apply for residential address shipments or special order items.

Free Shipping: In order to offer the absolute lowest prices to our customers, RestaurantEquipmentSolutions.com© offers a select group of items that have free shipping. This free shipping applies to regular ground shipping to a commercial address within the 48 contiguous US states only. Other charges will apply if you want these items shipped next day air, 2nd day air, if a lift gate is required, residential, construction or other limited access delivery for freight carrier, or if the freight company charges additional for other charges. Note that freight carriers sometimes charge for high density areas such as Washington DC, New York City, San Francisco and Chicago. We are happy to quote those fees to you in advance.

Orders placed by 12 noon CST for products we stock will ship out the same business day. We will not ship on major holidays, Saturdays or Sundays. Orders placed at any of these times will process the next business day.

While a number of our products and equipment are stocked at our facility in Birmingham, AL, some of the products listed on the website are shipped directly from manufacturers. In these cases we are limited by what the manufacturer may have available at the time the order is placed and the demand for that specific item. In these cases we will coordinate directly with you to make sure you have a clear understanding of the lead time associated with your order.

Refused/Cancelled Orders & Redeliveries

In the event of a delivery being attempted by the freight carrier and a redelivery becomes necessary, for whatever reason, you will be responsible for any and all additional fees. Should a portion and/or the entire order be cancelled or refused after delivery has occurred, additional restocking fees and shipping & handling fees for the initial delivery and its return will be applied. If any changes occur after the order has been placed additional fees may apply. Please note that we are not always able to cancel special order items once the order has been placed with the factory. Damaged equipment does not apply to the above terms. Please refer to the below damage policy.

Damaged Goods Policy

Refused Damaged Shipments

At Restaurant Equipment Solutions we do our best to ensure your order arrives to you safely and on time. Unfortunately, there are times your merchandise may become damaged by the carrier while in transit.

Freight companies are responsible for inspecting shipments for damages when picked up from us. When the driver signs the freight bill he is indicating your order was picked up in good condition (unless otherwise noted on the freight bill.)

In turn, it is your responsibility to inspect your order upon arrival for damages before signing for the shipment. IF AN ITEM ARRIVES TO YOU DAMAGED REFUSE THE SHIPMENT AS "DAMAGED". Your signature (or that of your representative) indicates that all items identified on the delivery receipt/bill of lading are RECEIVED IN GOOD CONDITION "EXCEPT AS NOTED" by the person that signs the document. This means that you are relieving the manufacturer, freight carrier and RestaurantEquipmentSolutions.com© of any liability for the damages. Once you sign the delivery receipt/bill of lading without noting any damage we have no method of holding the freight carrier liable for damages. DO NOT LET THE DRIVER MAKE YOU FEEL RUSHED. We have noticed that the more urgent the driver seems, the more likely it is that your shipment is damaged.

Upon refusal please contact Restaurant Equipment Solutions as soon as possible and we will be able to place a replacement PO to the factory.

If you decide to keep the order and sign for it "Damaged," or "Subject to Inspection," or with any other notes on the freight bill, you will need to file a freight claim with the carrier for compensation and Restaurant Equipment Solutions will not be responsible for the outcome of your freight claim.

Concealed Damage Shipments

If the shipment is delivered and signed for free of damage and damage has been discovered after fully unpacking the shipment, CONTACT US IMMEDIATELY (the same business day if possible) AND PERFORM THE FOLLOWING. Time is of the essence.

  • Keep the damaged packing materials for inspection
  • Take pictures of the damaged items and packaging
  • DO NOT move the damaged unit to another location (another warehouse, end user, etc...)

Failure to perform these tasks could cause an automatic freight claim denial upon the carrier's inspection.

Once Restaurant Equipment Solutions is notified we will contact the carrier and they will typically schedule an inspection, depending on the extent of damage. They may also require a service agency to look at the equipment to estimate a value of damage. After the inspection is complete it will be determined by Restaurant Equipment Solutions and the factory if the unit should be returned and replacement sent out or if the unit can be repaired in the field.

Understand that if a freight claim is not filed with the carrier within 1 business day the claim will be denied. Because of this, it is always the end users responsibility to ensure no damage is present at the time of receipt of goods. If you are purchasing equipment with the intention of storing it for a later date, you must still follow the above procedures to avoid possible monetary loss.

Lost or Damaged Parcel Shipments

For the rare occasions where ground/parcel shipments are damaged, lost or missing items, keep the items and packaging, and contact us within 5 business day of receiving your order. We may ask for pictures to help us better find a solution for you.

Returns

Restaurant Equipment Solutions will not accept returns after 15 days from shipping date. In addition, a return authorization and a copy of the invoice must be included with all returned merchandise. Contact us at 1-877-236-5780 to obtain a return authorization number OR fill out the returns form here. All merchandise must be unused and in its original packaging. Non stocked items are returned only per the manufacturer's terms, and when allowed have a restocking fee of 30% plus the costs of return shipping. We do not accept returns of items where the item has been removed from retail packaging and/or used and by our determination, or by the manufacturer's determination can not be resold as new. We do not accept returns of items where the cost of restock fees and/or shipping reduces the amount due the customer below $10. Product must be received back in the original packaging and be unused and in sellable condition. Your credit is applied once we confirm that the manufacturer, or our warehouse, has received the product back in this condition.

Price Match Guarantee

Restaurant Equipment Solutions guarantees the lowest price so why shop anywhere else?

We will match or beat the delivered price of any valid quote or advertised price within the contiguous USA - including special orders for products marked with the guarantee!

The pricing must be for the same quantity, for a new identical item and available from an authorized seller.

Identical item means the same brand, model #, components and US warranty. Package pricing must be quoted as a package.

Some prices for products are not eligible for matching. These include, but are not limited to products not marked as price guaranteed, services such as labor and installation, auctions, used products, items sold directly by the manufacturer, liquidation sales, typos or other errors, open box, financed offers, display units, or prices based on a paid membership, discontinued products or limited quantities available. The Price Match Guarantee does not obligate us to sell products at a loss, but does give you an opportunity to save money and still receive the best service in the industry by allowing us to approach the manufacturer and request additional discounts when a price match would be below our cost. In the event the manufacturer declines to participate in the additional discount all you are out is the effort it took to ask us to match or beat the price and neither of us is under any further obligation.

Simply contact us if you see a better price and let us know who has it and how much it is! Send us a link to a competitor's website, fax a quote or email a scanned copy of a quote.

You can call 1-877-236-5780 or send us an email to [email protected]. (M-F, 7am-5pm Central)

Coupons

Discounts will be applied to our standard "today's" price only. Offers and coupons cannot be applied to or combined with a price match. Offers and coupons may not be combined with any other offer, coupon, discount or promotion. Additional terms and conditions may apply. Some items may be subject to exclusion. Restaurant Equipment Solutions® reserves the right, at its sole discretion, to change, amend or modify all or a portion of these terms at any time without notice. For complete and current terms and conditions, please contact Restaurant Equipment Solutions® at [email protected] or call 877-236-5780, M-F from 8-5 central time.

International Order Information

View our policies and information for International Orders by clicking here.

Privacy & Security

Restaurant Equipment Solutions does not sell or provide your information to sources outside our organization, except as authorized by your or required by law. We may e-mail you notifications regarding the status of your order or we may also e-mail, if you so choose, regarding promotions or products and/or changes made to our website to keep you informed. If you would like to be removed from the promotional e-mail updates simply use the "unsubscribe" feature located in the footer of the e-mail.

Online transactions are made safe through an SSL (Secure Sockets Layer) encrypted connection to your browser with a Comodo/IdAuthority certificate to protect your confidential information.

Sales Tax

Applicable sales tax will be charged for all orders based on the product delivery destination. Laws regarding the collection of sales tax vary by location and undergo frequent change in content as well as interpretation by government agencies.

Global Restaurant Solutions, Inc. dba RestaurantEquipmentSolutions.com© and any parent companies and/or subsidiaries will always make every effort to fully comply with the law and government regulations. If you are a tax exempt customer, please contact a Restaurant Equipment Solutions associate at 1-877-236-5780 to process your order. We will require that you send us the appropriate Sales Tax Exemption Certificate for our records.

Some products are shipped direct from the manufacturer to the end user. Some manufacturer's sales agreements require that sales tax be collected on any products they ship direct to the customer in certain states. Examples include but are not limited to Blodgett Oven requiring sales tax collection for products shipped direct within the 15 states that Blodgett has manufacturing or office space in. A second example is products imported from Canada, such as Bake-Max where sales tax collection is necessitated by import regulations. Sales tax will be added to the order total and collected in these instances.

Global Restaurant Solutions, Inc. does not make the tax law, or set the sales tax collection requirements of our suppliers

Pricing, Image & Info Discrepancies

Prices are subject to change without prior notification. If you have received a quotation from Restaurant Equipment Solutions and the order total differs from the web total, you will be contacted to confirm and approve your order. Product Images and content are provided to Restaurant Equipment Solutions the manufacturers whose products we sell. While we attempt to ensure that all depictions and descriptions are as accurate as possible, we cannot guarantee their reliability or accuracy. If you see any discrepancies, potentially incorrect information or have any other questions we have for sale, please contact customer service at [email protected] or 1-877-236-5780. We reserve the right to adjust pricing or cancel orders for errors we may make when information is entered on our website or if our suppliers have provided incorrect pricing or product information.

Minimum Advertised Price Policies

While we have the legal right to set our own prices independently, some manufacturers place restrictions on how we can communicate those prices to our customers. Because pricing on many items we sell is lower than that manufacturer's "minimum advertised price," the manufacturer does not allow us to show you our price until you've taken further action, such as logging in, requesting a quote via email, or adding the item to your cart. The steps required depend on the manufacturer's policy.

Taking these steps allows us to show you our absolute best price, and it won't require you to purchase the product. You can easily remove the item from your cart if you decide not to buy it. In regards to any policy that restricts us to only sending our pricing via email, we WILL NOT use or sell your email address for anything other than the purpose of providing you lower pricing.

We realize that this is an inconvenience and we are continuously working to educate these manufacturers about the way in which their policies affect our customers.

Residential Users

The equipment sold by Restaurant Equipment Solutions is commercially rated and is not intended for residential use. While most items can be used in residential applications (pots, pans, utensils, etc.), other products like equipment must be reviewed for use in a home setting. For instance, a lot of the electrical equipment we sell requires an incoming voltage of 208 or higher, which typically will not be available in a residence, unless major electrical modifications are made. Commercial ranges are another example of equipment that should not be used in a residence. Commercial ranges do not come equipped with the proper exterior insulation to be rated for home use and they pose a major fire and injury hazard when not placed under a commercial exhaust and fire suppression system. Other issues that may arise include limitations in home owner's insurance policies and local codes may actually prevent you from using commercial equipment in your home. Another important issue is that commercial warranties are voided when used in a residential setting. Shipments to residential addresses will also be subject to additional handling fees, because a smaller delivery truck will be required to navigate residential roads. If you should have any questions regarding our products and their use in your home, please contact a Restaurant Equipment Solutions Customer Representative.

Warranties

Products sold by Restaurant Equipment Solutions are warranted to the extent of the manufacturer's expressed warranties to us, from the date of sale. Please retain your original invoice as proof of purchase for making warranty claims. Manufacturer warranties are voided for equipment utilized in residential applications.

Copyright

Content posted on the Restaurant Equipment Solutions website or catalog, such as text, graphics, logos, icons, images, video clips, digital media and all data is the property of Restaurant Equipment Solutions or its suppliers and protected by United States and international copyright laws.

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Request a Quote

We are delighted to prepare a quote based on your needs. Please complete the form below. You may wish to upload a list of items and quantities in the field provided.

Use the form below to send comments or ask questions. Our friendly customer service team is available to help you with product selection, sales, installation, and repair questions. During business hours we can typically respond within a few minutes.

You may also contact us by phone at 1-877-236-5780 or by live chat during business hours.

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