Terms and Conditions

Terms & Conditions of Global Restaurant Solutions, Inc. dba RestaurantEquipmentSolutions.com

Prices Subject to change without prior notification. If order total differs from web total you will be contacted to confirm. All pictures are best available at time item is added to our website and may not accurately reflect product. Pictures may also contain optional accessories. We use care and caution when adding items to our website, taking information from our manufacturers and suppliers and presenting to you as accurately as we can. Since all items are added by humans, errors and omissions can occur from time to time. If you see any discrepancies, potentially incorrect information or have any other questions about products we have for sale, please contact customer service at service@restaurantequipmentsolutions.com or 770-783-6990. It is our goal to provide you the best information about foodservice equipment and supplies available on the Internet and we want to correct any incorrect information as quickly as practical.

Please inspect shipments carefully. If you are displeased with anything about your shipment PLEASE CONTACT us immediately. No returns after 15 days from shipping date. In addition, a return authorization and a copy of the invoice must be included with all returned merchandise. All merchandise must be unused and in its original packaging. Non stocked items are returned only per the manufacturers terms and when allowed may be subject to a restocking fee of up to 25% or more plus costs for shipping and return.

Shipping costs are estimated. Some large and heavy items do not ship via UPS and an appropriate freight transportation will be arranged. If you are ordering products and the estimated cost is $0.00, the weight or size of a product, or the combination of all of the products you are purchasing is larger than a single package that can be shipped via UPS. We will contact you to arrange for shipping that meets your needs. Should costs be lower than those estimated, we will pass the savings along to you. We will contact you in the unlikely event that costs are higher than those stated during the ordering process to confirm your order.

Privacy Statement

We will not sell or provide our customer list or information provided by you to others, except as authorized by you or required by law.

Security

We offer an encrypted connection to your browser with a GeoTrust/IdAuthority certificate to protect your confidential information.

Sales Tax

Laws regarding the collection of sales tax vary by location and undergo frequent change in content as well as interpretation by governmental agencies.
Global Restaurant Solutions, Inc. dba RestaurantEquipmentSolutions.com and any parent companies and/or subsidiaries will always make every effort to fully comply with the law and governmental regulations. .

Some products are shipped direct from the manufacturer to the end user. Some manufacturers sales agreements require that sales tax be collected on any products they ship direct to the customer in certain states. Examples include but are not limited to Blodgett Oven requiring sales tax collection for products shipped direct within the 15 states that Blodgett has manufacturing or office space in. Another example is Beverage Air requiring collection of sales tax for any products shipped direct within any of the 50 US states. A third example are products imported from Canada, such as Bake-Max where sales tax collection is necessitated by import regulations. Sales tax will be added to the order total and collected in these instances.

Global Restaurant Solutions, Inc. does not make the tax law, or set the sales tax collection requirements of our suppliers.

Frequently Asked Questions

Q. Do you sell to individuals or restaurants?
A.We market to restaurants but are happy to sell to both individuals and restaurants. While we do carry products that are suitable for both commercial and residential applications, individual consumers must be aware that some products such as ranges designed for constant heavy duty use in a restaurant do not have insulation that is typical on residential ranges. This presents an increased risk of burns to children, pets and adults as well as an increased risk of fire. Commercial ranges installed in a residence may void the manufacturers warranty, or may in some cases void the home insurance. Products designed and identified as residential are not designed to stand up to the rigors of constant use in a restaurant. Use of residential products in a restaurant, catering or other commercial foodservice applicaiton may invalidate the warranty from the manufacturer. It is the consumers responsibility to understand the warranty, insurance and proper installation and application of products purchased.