Company Policies
Company policies for Global Restaurant Solutions, Inc. dba RestaurantEquipmentSolutions.com
Shipping Policy
We ship most of our products via UPS, using their standard rates. However, a few of our larger items exceed UPS's weight limits; therefore these items are shipped by a freight company. Please understand that the shipping amount calculated on our site is as accurate an estimate as we can provide in an automated manner. However, the actual shipping costs may differ slightly. If the actual shipping cost is greater than the estimate provided to you we will contact you and obtain an approval before processing your order. We encourage you to obtain a shipping estimate from customer service prior to quoting shipping costs to your customer if you are a reseller.
Free Shipping: In order to offer the absolute lowest prices to our customers, RestaurantEquipmentSolutions.com offers a select group of items that have free shipping. This free shipping applies to regular ground shipping within the 48 contiguous US states only. Other charges will apply if you want these items shipped next day air, 2nd day air, if a lift gate is required, residential, construction or other limited access delivery for freight carrier, or if the freight company charges additional for other charges. Note that freight carriers sometimes charge for high density areas such as Washington DC, New York City, San Francisco and Chicago. We are happy to quote those fees to you in advance.
Security Policy
We have the best security available to protect your online orders.
GeoTrust (owned by Equifax) is a world leader in online security and our site is protected by their encryption certificate. Note that our website will automatically use the highest encryption method (up to 256 bit) your browser supports. Most browsers support 256 bit encryption, very old browsers support 128 bit. It is your responsibility to understand your computer, browser and encryption capabilities.
Our server is located in a secure data center with access control and 256-bit encryption of your personal and credit card information to protect you.
International Orders
View our policies and information for International Orders by clicking here.
Privacy Policy
We respect your privacy.
Have you ever provided your information on a web site and then received junk email or mail from third parties? We respect your privacy and do not sell or provide your information to third parties for email or direct mail marketing.If you request information for leases and / or financing please recognize that you are contacting the bank or financial institution indicated and not Global Restaurant Solutions, Inc.
Availability Policy
We have over 25,000 items in stock and ready to ship the same day. We have more than 100,000 products that ship direct from the manufacturer or are placed on order from the manufacturer to our warehouse only after you order from us. For urgent items please contact customer service for an estimated availability date.
If your item is in stock in our warehouse, it will generally be shipped on the same day that you order, as long as the order is received by Noon Eastern time. Orders placed after Noon will be shipped on the next business day.
In the event that an item is unavailable for immediate shipping and different than indicated on our website, you will be contacted prior to completion of the order, for confirmation.
The amount of time for your order to reach its destination depends on the shipping method selected by you during the checkout process. We utilize the UPS QuantumView shipment monitoring system. If we have your valid email address you should receive an email notification from UPS letting you know when they pick up the package, if there are any exceptions to a normal delivery along the way, and a confirmation email when your package has been delivered. If your ISP requires you to provide valid email addresses in order to receive email you may want to permit both service@restaurantequipmentsolutions.com and quantumviewnotify@ups.com
Customer Instructions and Responsibilities for Freight Deliveries
- Inspect the entire shipment for visible damage prior to accepting the shipment, and note any damage on the delivery ticket / bill of lading before the delivery person leaves. Refuse delivery of any items with damage. If damage is found after driver has left - customer is responsible for filing claim with freight carrier and we are unable to accept any liability.
- Verify the number of packages delivered with the packing slip provided.
- Unpack your order immediately and inspect for hidden or concealed damage.
- Should any damage be discovered, retain the shipping carton and any inner packaging intact, request inspection immediately from the carrier as well as make a written request to the carrier. Hidden or concealed damage must be reported and an inspection requested within 3 business days.
- If there is any damage (visible damage with item refused or concealed damage) then contact customer service at 877-236-5780 to advise of the damage. Please have your order number, shipping information and any available tracking number ready so we can assist in the process if possible.
- Verify the number of packages delivered with the packing slip provided.
Do not attempt to return any item to Global Restaurant Solutions, Inc dba RestaurantEquipmentSolutions.com or the shipper without a return authorization. Unauthorized returns cannot be processed and all costs are the customers responsibility.
Additional information for our customers.
What does your signature mean on the delivery receipt/bill of lading?
Your signature (or that of your representative) indicates that all items identified on the delivery receipt/bill of lading are “RECEIVED IN GOOD CONDITION EXCEPT AS NOTED BY” the person that signs the document. This means that you are relieving the manufacturer, the freight carrier and RestaurantDealerNetwork.com of any liability for the damages. Once you sign the delivery receipt/bill of lading without noting any damage we have no method of holding the freight carrier liable for damages.
Don’t be unnecessarily rushed. When the products are being delivered you do need to check the products while the driver is still there. The driver may be insisting that he needs to leave immediately so just sign the form and then file any claims later. We have noticed that the more urgent the driver seems to get the form signed and to move on to his next delivery, the more likely it is that the products are damaged. Inspect the products and note any potential damage on the delivery receipt/bill of lading.
Thank you for shopping with us. If you would like to contact us regarding our policies or a particular order, please call 877-236-5780.
