Company policies for Global Restaurant Solutions, Inc. dba RestaurantEquipmentSolutions.com
We ship most of our products via UPS, using their standard rates. However, a few of our larger items exceed UPS's weight limits; therefore these items are shipped by a freight company. Please understand that the shipping amount calculated on our site is as accurate an estimate as we can provide in an automated manner. However, the actual shipping costs may differ slightly. If the actual shipping cost is greater than the estimate provided to you we will contact you and obtain an approval before processing your order. We encourage you to obtain a shipping estimate from customer service prior to quoting shipping costs to your customer if you are a reseller.
Free Shipping: In order to offer the absolute lowest prices to our customers, RestaurantEquipmentSolutions.com offers a select group of items that have free shipping. This free shipping applies to regular ground shipping to a commercial address within the 48 contiguous US states only. Other charges will apply if you want these items shipped next day air, 2nd day air, if a lift gate is required, residential, construction or other limited access delivery for freight carrier, or if the freight company charges additional for other charges. Note that freight carriers sometimes charge for high density areas such as Washington DC, New York City, San Francisco and Chicago. We are happy to quote those fees to you in advance.
We have the best security available to protect your online orders.
GeoTrust (owned by Equifax) is a world leader in online security and our site is protected by their encryption certificate. Note that our website will automatically use the highest encryption method (up to 256 bit) your browser supports. Most browsers support 256 bit encryption, very old browsers support 128 bit. It is your responsibility to understand your computer, browser and encryption capabilities.
Our server is located in a secure data center with access control and 256-bit encryption of your personal and credit card information to protect you.
View our policies and information for International Orders by clicking here.
We respect your privacy.
Have you ever provided your information on a web site and then received junk email or mail from third parties? We respect your privacy and do not sell or provide your information to third parties for email or direct mail marketing.If you request information for leases and / or financing please recognize that you are contacting the bank or financial institution indicated and not Global Restaurant Solutions, Inc.
We have over 25,000 items in stock and ready to ship the same day. We have more than 175,000 products that ship direct from the manufacturer or are placed on order from the manufacturer to our warehouse only after you order from us. For urgent items please contact customer service for an estimated availability date.
If your item is in stock in our warehouse, it will generally be shipped on the same day that you order or the following business day, as long as the order is received by Noon Eastern time. Orders placed after Noon will be shipped on the next business day.
In the event that an item is unavailable for immediate shipping and different than indicated on our website, you will be contacted prior to completion of the order, for confirmation.
The amount of time for your order to reach its destination depends on the shipping method selected by you during the checkout process.
Do not attempt to return any item to Global Restaurant Solutions, Inc dba RestaurantEquipmentSolutions.com or the shipper without a return authorization. Unauthorized returns cannot be processed and all costs are the customers responsibility.
What does your signature mean on the delivery receipt/bill of lading?
Your signature (or that of your representative) indicates that all items identified on the delivery receipt/bill of lading are &RECEIVED IN GOOD CONDITION EXCEPT AS NOTED BY?&the person that signs the document. This means that you are relieving the manufacturer, the freight carrier and RestaurantDealerNetwork.com of any liability for the damages. Once you sign the delivery receipt/bill of lading without noting any damage we have no method of holding the freight carrier liable for damages.
Don?t be unnecessarily rushed. When the products are being delivered you do need to check the products while the driver is still there. The driver may be insisting that he needs to leave immediately so just sign the form and then file any claims later. We have noticed that the more urgent the driver seems to get the form signed and to move on to his next delivery, the more likely it is that the products are damaged. Inspect the products and note any potential damage on the delivery receipt/bill of lading.
Thank you for shopping with us. If you would like to contact us regarding our policies or a particular order, please call 877-236-5780.